Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions carefully before using the services provided by Fresh hook fish . By accessing or using any application or service provided by us, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not access or use any application or service provided by us.

1.  Laundry walaa offers pick-up and delivery services for dry cleaning and laundry. Pickup and delivery may be requested through our Website or by visiting our store.
2. Laundry walaa ensures that the garments and articles entrusted to us are cleaned using methods that are best suited to their nature and condition.
3. To use our services The customer is required to register for an account. You are required to provide complete and correct information to avail yourself of our services.
4. Laundry walaa reserves the right to refuse the cleaning of any garment or article.
5. The customer must make sure to check their items at the time of delivery.
6. If there’s any complaint, it must be reported within 3 days of delivery.
7. We cannot guarantee the complete removal of stains, and they will be processed at the customer’s risk.
8. Bills cannot be cancelled once the payment is finished.
9. Laundry walaa cannot be held accountable for items that bleed colour, shrink, or change as a result of dry cleaning or laundry.
10. Laundry walaa cannot be held accountable for missing or damaged items left behind in the clothes, like jewellery, money, or other personal items. The customer must check for any valuables before handing the items to us.
11. The Customer must notify Laundry walaa immediately of any difference in the number of items in the bill at the time of delivery; failure to do so constitutes waiver of a claim for any missing items from that delivery.
12. In the unforeseen event of the loss or misplacement of any item, Laundry walaa personnel will conduct a thorough examination of the specific case. The company’s liability with respect to any lost item shall not exceed five times the charges for the cleaning of articles as billed to the store.
13. All items must be collected by the customer from our store within a maximum period of 30 days after they are marked ready. A safekeeping charge of Rs. 5 per item per day shall be charged beyond this period. The company will make attempts to contact the customer in any such case; however, Laundry walaa cannot be held accountable for the loss of any item beyond a 45-day failure to collect the item (45 days from the date of the first intimation of the garment being ready).
14. We may update or revise these Terms at any time. Your continued use of the service after any changes will constitute your acceptance of such changes.

If you have any questions about these Terms, please contact us 

By using our Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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Privacy Policy

This privacy policy discloses the privacy practices for Laundry walaa.

We value your privacy and have made it a policy to safeguard any personally identifiable information we collect. We would like to inform you about the information collected by our website, how it is used, with whom it is shared, how it is protected, and your rights regarding your data.

Information collection, usage, and sharing.

We collect your contact information, such as your name, email address, phone number, and pickup address. We also collect information when you create an account with us or when you change the account settings, your order details, and your order process.
We directly handle the information collected on this website. We only have access to the information you provide us by registering through our website, email, or other forms of direct contact. This information will never be rented or sold to a third party.
Your information will be used to contact you in answer to your enquiry. We will not disclose your information to any third party outside of our business unless it is required to satisfy your request, such as providing the desired service.
Unless you tell us not to, we may contact you via email in the future to notify you of specials, new products or services, or changes to this privacy policy.

Access to and control over your information

You may opt out of receiving future communications from us at any time. You can contact us at any time by using the email address or phone number listed on our website to see if we have any information about you. Change or correct any information we have on file for you, authorize us to delete any information we have about you and express any reservations you have about our use of your information.

Security

We take precautions to safeguard your personal information. When you submit sensitive information through the website, it is secured both online and offline.

Updates

Our Privacy Policy is subject to change, and any changes will be posted on this page. If you believe we are not following this privacy policy, please contact us immediately.

Cookies

On this website, "cookies" are used. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify regular visitors. For example, if we use a cookie to identify you, you will not have to enter your information more than once, saving you time while on our site. Cookies can also help us track and target our users' interests in order to improve their experience on our site. The use of a cookie on our site is not associated with any personally identifiable information.

Links

There are links to WhatsApp, Facebook, and Instagram on this website. We strongly advise our users to be aware that when they leave our site, we are not responsible for the privacy practices of these other sites, and to read the privacy statements of the linked sites that collect personally identifiable information.

How to contact us

If you have any questions, concerns, or complaints about the way we use your personal information, please contact us using one of the methods listed below.

This is our number

+918197079340

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