Terms and Conditions

ww.w.freshhookfish.com is owned and operated by Saath Foodz OPC PVt Ltd, a company incorporated in India and owner of the brand ‘Fresh Hook’.

For the purpose of these Terms and conditions, wherever the context so requires “Your’ or “Customer” or “User” will refer to the person who has agreed to become a buyer / user on this website by providing Registration data while registering on this website as a Registered User while the terms “We”, “Us”, “Our” will refer to Saath Foodz OPC Pvt Ltd.

We request you to read the below Terms and Conditions which governs your use of this website including the offer of products displayed on our website and your purchases from this website. If you transact on this website, you are bound to the terms and conditions prescribed on this website for such transactions. When you use any of the services found on this website including but not limited to reviews, delivery etc. you will be subject to the guidelines, policies, terms and conditions of the use of such services which shall be deemed to be incorporated under the Terms and conditions outlined here.

We reserve the right at our sole discretion to modify the Terms and conditions on this website at any time of our choice without prior written notice to you. You can however understand that changes have been made by checking the date of revision mentioned on the top of this page. The changes will be effective the moment it is published on this website. If you use our website following the publishing of any such changes, it will constitute your acceptance of these changes or revisions. We request you to check our terms and conditions before using this website so that you are well aware of the policies and guidelines governing the use of this website.

1. Customer Registration - For Registration purposes users will be asked to provide basic details such as full name, mobile phone number, email address, postal pin code, contact address, age etc. By registering on our website you agree to receive promotional messages, transaction updates, text messages, phone calls and newsletters. You can opt out of this service anytime by letting us know via email on care@freshhookfish.com. We will never sell or provide your personal details to any external companies or agencies for commercial purposes. Our website may however have links to external websites that are not managed by us directly but by other factors such as Google Analytics. Fresh Hook holds no responsibility for the privacy of such external websites.
2. Proprietary Rights of Fresh Hook - The user does not have the right to copy, resell, redistribute any product manufactured or distributed by Fresh Hook.
3. Copyright and Trademark Rights - All rights on this website are owned by Saath Foodz OPC Pvt Ltd. Any use of the images or content on this website be it copy or store, is prohibited without the permission of Saath Foodz OPC Pvt Ltd. All the names, logos, designs and slogans are the trademarks of Saath Foodz OPC Pvt Ltd The software used on this website is owned by Saath Foodz OPC Pvt Ltd and protected by copyright laws. The software is intended to be used only as a shopping resource and the content on this website is prohibited from being reproduced, modified or redistributed in any way without due permission from us.
4. Website Content - The content on this website includes information about nutrition and diet which is sourced through external sources. Saath Foodz OPC Pvt Ltd does not create or endorse the content on this website but is gathered through external third-party websites available on the internet which has been provided solely as a convenience for your use. We are not responsible for any damage that may arise from your access to or reliance on this information of these third party websites. You are not permitted to use this website for illegal purposes or any purposes that include disrupting the use and enjoyment of this website by other users. While we have ensured that all content on this website is socially acceptable with all necessary IT measures taken, one may encounter content that may seem offensive or objectionable to some. Saath Foodz OPC Pvt Ltd shall have no liability towards the customer if the content on this website seems offensive or objectionable to you.
5. Pictorial Content - We have tried our best to use images and colours that are accurately close to the original product. However any variations in colour or pictures of the product if arise may be so due to technical variations. We do not guarantee accurate representations on this website and we will not take responsibility for such variations.
6. Reviews and Feedback - Any reviews or feedback submitted on this website about our products or service shall be considered the property of Saath Foodz OPC Pvt Ltd. Such reviews and feedback may be used by us to publish, distribute or display on any promotional material or others without restriction and without compensating the user in any way. We shall not be obligated to respond to any comments, compensate for any reviews or feedback or maintain any reviews under confidentiality. We reserve the right to edit, modify or remove any review or feedback published on this website if deemed as necessary by us. We will not assume liability or be responsible for any comments submitted by a customer or a third party.
7. Dispute Settlement - Any dispute that may arise in a business through www.freshhookfish.com shall be tried to be settled amicably with mutual consent from both parties through discussions and negotiations. However if this does not reach to a settlement, then the same has to be referred to any courts of the competent jurisdiction in Bangalore only.
8. Disclaimer - The products offered on this website are on a ‘currently is’ ‘currently available as’ basis. We disclaim all references to warranties of any kind whether expressed or implied with regards to the products or content displayed on this website. We do not warranty that the information published on this website is accurate, timely or reliable. We do not warranty the information received through links to third-party websites found on this website is accurate, timely or reliable. Any information, oral or written obtained by you that is not expressly stated on this website will not be taken as a warranty from us for the products or services mentioned on this website.
9. Customer Obligations -

I hereby undertake not to use this website www.freshhookfish.com for :

1. Breach the laws of the country or any other applicable laws governing this website.
2. To harm or disrupt or interfere with the objectives of this website or its related sites or network.
3. To post any reviews or feedback that is not in accordance with the policy of this website including violation of copyright policy, trademark, privacy, security and any other proprietary rights.
4. To cause injury to any person, entity or this company.
5. To post or disseminate any matter containing obscene, unlawful, abusive or threatening content or content with any software viruses, political content, commercial solicitation, mass mailing or any other form of ‘spam’ content.
6. To transmit any unlawful material that compromises the genuinity of the website or constitutes a criminal offence, or breaches any laws that may result in a civil liability or tampers with any relevant regulations or code of practice.
7. To access unauthorized computer network systems.
8. To interfere with any other user’s right to access and/or enjoy this website.
9. To modify, transmit, use, distribute or store any form of content (electronic or otherwise) of materials protected by copyright from this website without our permission.
10. To not use a false email address to register on this website, or to post any misleading feedback without traceable origins on this website.
11. To be solely responsible for any reviews or comments published on this website as a feedback.
12. To agree to indemnify Saath Foodz OPC Pvt Ltd for any claims resulting from any Customer Feedback submitted.

10.           Indemnity - As a Customer, I hereby agree upon to defend, indemnify and hold Saath Foodz OPC Pvt Ltd harmless, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon my actions or inactions, which may result in any loss or liability to Saath Foodz OPC Pvt Ltd or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any obligations under this User Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service to other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. We may terminate this User Agreement at any time, without notice or liability to Saath Foodz OPC Pvt Ltd.

This is our number

+916362303035

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Terms and Conditions

This Terms and Conditions for Laundry walaa ( https://www.freshhookfish.com/)

Please read these Terms and Conditions carefully before using the services provided by freshhookfish. By accessing or using any application or service provided by us, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not access or use any application or service provided by us.

1.      Laundry walaa offers pick-up and delivery services for dry cleaning and laundry. Pickup and delivery may be requested through our Website or by visiting our store.

2.     Laundry walaa ensures that the garments and articles entrusted to us are cleaned using methods that are best suited to their nature and condition.

3.     To use our services The customer is required to register for an account. You are required to provide complete and correct information to avail yourself of our services.

4.     Laundry walaa reserves the right to refuse the cleaning of any garment or article.

5.     The customer must make sure to check their items at the time of delivery.

6.     If there’s any complaint, it must be reported within 3 days of delivery.

7.     We cannot guarantee the complete removal of stains, and they will be processed at the customer’s risk.

8.     Bills cannot be cancelled once the payment is finished.

9.     Laundry walaa cannot be held accountable for items that bleed colour, shrink, or change as a result of dry cleaning or laundry.

10.   Laundry walaa cannot be held accountable for missing or damaged items left behind in the clothes, like jewellery, money, or other personal items. The customer must check for any valuables before handing the items to us.

11.   The Customer must notify Laundry walaa immediately of any difference in the number of items in the bill at the time of delivery; failure to do so constitutes waiver of a claim for any missing items from that delivery.

12.   In the unforeseen event of the loss or misplacement of any item, Laundry walaa personnel will conduct a thorough examination of the specific case. The company’s liability with respect to any lost item shall not exceed five times the charges for the cleaning of articles as billed to the store.

13.   All items must be collected by the customer from our store within a maximum period of 30 days after they are marked ready. A safekeeping charge of Rs. 5 per item per day shall be charged beyond this period. The company will make attempts to contact the customer in any such case; however, Laundry walaa cannot be held accountable for the loss of any item beyond a 45-day failure to collect the item (45 days from the date of the first intimation of the garment being ready).

14.   We may update or revise these Terms at any time. Your continued use of the service after any changes will constitute your acceptance of such changes.

If you have any questions about these Terms, please contact us

By using our Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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Privacy Policy

This privacy policy discloses the privacy practices for Laundry walaa.

We value your privacy and have made it a policy to safeguard any personally identifiable information we collect. We would like to inform you about the information collected by our website, how it is used, with whom it is shared, how it is protected, and your rights regarding your data.

Information collection, usage, and sharing.

We collect your contact information, such as your name, email address, phone number, and pickup address. We also collect information when you create an account with us or when you change the account settings, your order details, and your order process.
We directly handle the information collected on this website. We only have access to the information you provide us by registering through our website, email, or other forms of direct contact. This information will never be rented or sold to a third party.
Your information will be used to contact you in answer to your enquiry. We will not disclose your information to any third party outside of our business unless it is required to satisfy your request, such as providing the desired service.
Unless you tell us not to, we may contact you via email in the future to notify you of specials, new products or services, or changes to this privacy policy.

Access to and control over your information

You may opt out of receiving future communications from us at any time. You can contact us at any time by using the email address or phone number listed on our website to see if we have any information about you. Change or correct any information we have on file for you, authorize us to delete any information we have about you and express any reservations you have about our use of your information.

Security

We take precautions to safeguard your personal information. When you submit sensitive information through the website, it is secured both online and offline.

Updates

Our Privacy Policy is subject to change, and any changes will be posted on this page. If you believe we are not following this privacy policy, please contact us immediately.

Cookies

On this website, "cookies" are used. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify regular visitors. For example, if we use a cookie to identify you, you will not have to enter your information more than once, saving you time while on our site. Cookies can also help us track and target our users' interests in order to improve their experience on our site. The use of a cookie on our site is not associated with any personally identifiable information.

Links

There are links to WhatsApp, Facebook, and Instagram on this website. We strongly advise our users to be aware that when they leave our site, we are not responsible for the privacy practices of these other sites, and to read the privacy statements of the linked sites that collect personally identifiable information.

How to contact us

If you have any questions, concerns, or complaints about the way we use your personal information, please contact us using one of the methods listed below.

This is our number

+918197079340

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